Privacy policy

This Privacy Policy describes how www.securadeal.co.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@securadeal.co.za or by mail using the details provided below:

Securadeal Pty Ltd, 

Contact Number: +27 11 291 5858

Contact Email: hello@securadeal.co.za

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Woocommerce.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Woocommerce and Payflex payment gateway
  • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
• Customer support information
  • Purpose of collection:
  • Source of collection:
  • Disclosure for a business purpose:
  • Personal Information collected:
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you
  • Disclosure for business purposes: 
  • Personal Information collected: 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Woocommerce to power our online store. You can read more about how Woocommerce uses your Personal Information here: https://www.Woocommerce.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Woocommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Woocommerce’s GDPR Whitepaper: https://help.Woocommerce.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Woocommerce’s current list of cookies on the merchant storefront: https://www.Woocommerce.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Marketplace order data

When you place an order with us through a third-party online marketplace such as Amazon.co.za, Takealot, Leroy Merlin, or Makro, we receive the buyer information necessary to fulfil the order: name, delivery address, contact number, order item(s), and order reference. This data is provided to us by the marketplace through its official Selling Partner API or seller portal. We use this data only to pick, pack, book courier, and deliver the ordered goods, and to keep tax and accounting records as required by South African law.

How we protect your information

Order data is stored on encrypted servers operated by Hetzner in Germany, accessible only by authorised Securadeal staff via authenticated login. Data in transit is protected using TLS 1.2 or higher. Access is limited to named employees on a need-to-know basis, and is logged for security review.

Who we share your information with

In addition to the payment and platform providers listed above, we share your delivery details with the courier company appointed to deliver your order (for example Fastway, The Courier Guy, or Bobgo) solely for the purpose of parcel delivery. Where required by law, we share transaction records with the South African Revenue Service (SARS) for tax reporting purposes.

Retention

Personal Information relating to marketplace orders is retained for a period of five (5) years from the date of the order, in accordance with South African tax record-keeping requirements under the Value-Added Tax Act and the Tax Administration Act. After this period, personal information is deleted from our active systems.

Data breach notification

In the event that Securadeal becomes aware of a security incident that has, or is reasonably suspected to have, compromised the confidentiality of your Personal Information, we will notify you and the South African Information Regulator within 72 hours of becoming aware of the incident, in accordance with section 22 of POPIA.

South African data protection rights (POPIA)

If you are a resident of South Africa, you have the following rights under the Protection of Personal Information Act, 2013 (POPIA): (i) to be notified that your Personal Information is being collected and, where applicable, that it has been accessed or acquired by an unauthorised person; (ii) to establish whether we hold Personal Information about you and to request access to it; (iii) to request correction, destruction, or deletion of your Personal Information; (iv) to object, on reasonable grounds, to the processing of your Personal Information; (v) to submit a complaint to the Information Regulator of South Africa (https://inforegulator.org.za).

To exercise any of these rights, please contact hello@securadeal.co.za.

Information Officer

The Information Officer for Securadeal (Pty) Ltd for POPIA purposes is Grant Price, contactable at hello@securadeal.co.za.

Last updated: [May 12 2026]