We want you to be completely happy with every purchase from Securadeal. If something isn’t right, you can return it — and we’ll keep the process simple, fair and quick.
This policy explains when you can return an item, what to expect, and how to do it. It works alongside your rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) — it never replaces or reduces them.
1. Your return window
- Changed your mind? You have 7 days from delivery to let us know — this is your online cooling-off right under ECTA section 44. Please have the item ready for collection within 10 days of delivery.
- Faulty, damaged or defective? You’re protected for 6 months from delivery under the CPA — we’ll repair, replace or refund.
- Wrong item, or something missing? Tell us within 7 days and we’ll put it right at no cost to you.
2. How to log a return
The fastest way is right from your account — no emails, no waiting:
- Sign in and open My Account → Returns & Refunds.
- Choose the order and the item(s) you’d like to return.
- Pick a reason, add a short description, and upload photos (required for faulty or incorrect items).
- Submit. You’ll get a confirmation email and can track every step of your return online.
Please wait for approval before sending anything back. Our team reviews every request and will send collection details once it’s approved. Items returned without an approved request cannot be accepted.
Prefer to talk to us? Email hello@securadeal.co.za or call +27 11 291 5858.
3. Reasons and what to expect
| Reason for return | Return shipping | Your refund |
|---|---|---|
| Faulty / defective / damaged on arrival | We pay (within 6 months) | Repair, replacement or full refund. The item is assessed first — if it is found to be in full working order, a R198 collection fee applies. |
| Incorrect item received / missing item | We pay | Correct item sent, or a full refund. Our error is always free to you. |
| Changed your mind / wrong size / no longer needed | You pay | Refund of the item price, less a R198 collection fee (or the courier surcharge both ways). The original delivery charge is not refunded. |
4. Condition of returned items
For change-of-mind and exchange returns, items must be:
- Unused and in the same condition you received them;
- In their original, undamaged packaging with all tags, accessories, manuals and free gifts;
- Complete — nothing missing.
Faulty items can be returned as-is — just show us the fault in your photos.
5. Return shipping and collection fees
- Faulty items: we cover return shipping within 6 months of purchase. After 6 months a return fee (from R198) applies.
- Replacements: we cover return shipping.
- Change-of-mind / wrong size: return shipping is at your cost. A R198 collection fee applies to items that were delivered free; items that carried a courier surcharge attract the same surcharge both ways. This is deducted from your refund.
- Assessment: if an item returned as “faulty” is found to be in good working order, the R198 collection fee will apply.
6. Items we cannot accept back
For hygiene, safety and practical reasons, the following cannot be returned unless they were faulty or incorrect:
- Opened or used consumables — paints, adhesives, sealants, chemicals and similar;
- Cut-to-length, mixed-to-order or custom items;
- Products missing their original packaging, parts or accessories;
- Items damaged through misuse, incorrect installation or normal wear and tear.
7. Warranty
All products carry a manufacturer’s warranty (unless stated otherwise), which Securadeal honours directly. Opened and used consumables (chemicals, paints, adhesives, etc.) are excluded, unless they were defective at the time of opening. Warranty claims are assessed before being accepted.
8. Your refund
- Once your return is approved and the item is received and checked, we’ll process your refund.
- Refunds are made to your original payment method.
- For change-of-mind returns, refunds are finalised once our supplier has credited us, less any collection fee.
You’ll see each step — Requested, Approved, Received, Refunded — in My Account → Returns & Refunds.
Need help?
Contact us at hello@securadeal.co.za or +27 11 291 5858, Monday to Friday, 8am–5pm. See also our Shipping Policy.