Return of merchandise (RMA) and Warranty

We want you to be happy with the purchase you have made from us. If you are not completely satisfied, you may return the product to us and we will either refund, credit, repair/replace it, subject to the below terms and conditions. 

You can return purchases for a refund (excl shipping). Please notify us within 7 days and ensure item is ready maximum 10 days after delivery date.

Please ensure to log your return request within 7 days of receipt of your item. Please ensure to select the correct reason for return:

– Changed my mind / Item exchange

– Faulty on arrival

– Incorrect item received

All items are covered by a factory warranty (unless otherwise stated and excluding consumable products like chemicals, paints and adhesives etc. that have been opened and used unless defective at the time of opening) which will be honored directly by Securadeal. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by Securadeal before a warranty claim can be accepted.

Should the item being returned for assessment be found to be in good working order, unfortunately, there will be a collection fee that will apply.

The collection fees are as follows:

– For returns on items that were sent with free shipping: R198

– For items that had a courier surcharge, the same surcharge will apply to the courier costs, both ways.

We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have changed your mind, there is a collection fee that will be charged (please refer to the above) and this will be deducted from the refund amount once the supplier has credited us. Please note Securadeal will only cover return shipping of a faulty unit within 6 months of purchase, after which, a shipping fee (starting from R198) will be applicable to you for the return of the unit.

To start a return, you can contact us at hello@securadeal.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact Us

Contact Number: +27 11 291 5858

Contact Email: hello@securadeal.co.za